Returns Policy

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at thealchemyempire@gmail.com with your order number, issue with your product and photo proof of damaged/faulty goods.

 

EXCEPTIONS  

The following items cannot be returned  

Sale Items  

Change of mind 

For defective or damaged products, please email us at thealchemyempire@gmail.com to arrange a refund or exchange.

 

Please Note

•A 15% restocking fee will be charged for all returns in excess of $25.00 if product has been used.     

Sale items are FINAL SALE and cannot be returned.        

Faulty/damaged goods will need to be returned to The Alchemy Empire for inspection before any refund/exchange is granted.